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A £50.00 non-refundable deposit to be paid on confirmation of booking. (Where the word booking is part of the
contract between Hailstone Travel Ltd and Hirer).
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Full payment of balance is due 7 days prior to journey date. If balance is not paid 7 days prior, booking will be
cancelled as this is a breach of our contract. |
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A cancellation charge of 50% if cancelled within 14 days prior to journey date. Full payment if cancelled within 7 days prior to journey date.
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It is against the LAW to smoke on a PSV vehicle therefore any offender is liable for prosecution any passenger(s)
caught smoking will be evicted from the vehicle, the vehicle will stop and will not continue its journey until the
said passenger has left the vehicle or at the discretion of the DRIVER the offence has been stopped. The HIRER is
fully responsible for this booking and the control of passengers whilst on the vehicle. If the no-smoking
requirement is disregarded by any passenger, it will be deemed that the HIRER has not fulfilled the conditions of
hire and the journey can/will be terminated at this point and the HIRER will be responsible for full payment of
this booking. Any damaged caused by passenger(s) smoking will be charged to the HIRER with a minimum charge
of £50 per person (Conditions of Hire Number 18). No vaping is allowed on our vehicles.
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No illegal drugs are to be brought onto or used on any of our vehicles including Gas Cylinders
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A charge (£50.00 per half hour) may be imposed if the start of journey is delayed by more than 15 minutes, as
this could result in a delay on subsequent/pre-booked vehicle hire. HAILSTONE TRAVEL LTD can refuse to
continue the booking if the delay is so long at the start that they would subsequently be late for other hire work.
The HIRER will be responsible for full payment of booking should this happen. (Airport return is exempt).
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Driver can refuse to transport any passenger that he/she feels could be a danger/nuisance to other passengers or
himself either at the start or during the journey.
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Passengers will not consume food (such as chips/burgers/greasy foods) or drink any ALCOHOLIC drinks on
vehicle. Sandwiches and soft drinks will be allowed at the driver’s discretion or if pre-arranged at the time of
booking, rubbish must be kept under control of hirer.
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HAILSTONE TRAVEL LTD will not be responsible for any delays or lateness getting to your destination which is
outside their control, i.e. traffic jam, weather conditions, passengers not on time for pick up etc.
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Passengers not on time for booked return time may be left behind if driver cannot wait. Vehicle will not wait
beyond 10 minutes of return time stated unless prior arrangement with office/driver, a charge of £15.00 for
every 15 minutes beyond return time stated on booking is chargeable to HIRER, payment cash in the first
instance (Conditions of hire Number 18).
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No money will be refunded if vehicle passengers do not wait for return pick up vehicle, this will be classed as a
breach of contract. No money will be refunded if passengers do not wait for return pick up vehicle due to any
unforeseen circumstance (i.e. emergency), this will be classes as a breach of contract.
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AIRPORT ONLY- delayed landing: if delayed longer than 1 hour of return time stated, passengers may have to
wait for bus pick up. A vehicle will be arranged to pick passengers up as soon as possible (if not on time). If
landing date on invoice is incorrect the hirer will be liable for additional cost if the vehicle is resent on corrected
date. It is the hirer’s responsibility to check their invoice to ensure correct return land details when invoice is
received. Any changes hirer will be sent revised invoice.
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Passengers to understand the procedure of where to pick up vehicle on the return/landing trip. Please ask driver
if any doubt about your return pick up point, especially as all airports have different pick up procedures.
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Any passenger(s) sick on vehicle (due to alcoholic indulgence) the HIRER will be charged a minimum of £40.00
(floor/ventilation etc) and additional £40.00 per extra seat for cleaning. This is due to specialist cleaning products
needed to avoid infections etc. (Payment by cash in the first instance (Conditions of Hire Number 18).
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Parking charges not allowed in price of booking (i.e. Races, day trips etc) unless otherwise stated on invoice.
HIRER will be responsible for any parking charges that may apply on date of journey.
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All passengers aboard any of our coaches are required by law to wear their seatbelts for the whole duration of
any journey unless exempt with appropriate documentation. Under regulation 5 (1) of the Public Service Vehicles
(Carrying Capacity( Regulations 1984 (SI 1984/1406) (As Amended) a child under the age of 5 years of age who is
not occupying a seat does not count as a passenger, and therefore can sit on an adults lap. Children and infants
under 3 years of age (on date of travel) may be carried providing that they travel seated in a child car seat.
Infants less than 9KG (19.84lbs) in weight at date of travel are not permitted by law to travel in a forward facing
child seat of any description. In View of this we will only carry infants 9KG and under if a disclaimer form is
completed and signed by the infant’s parent or guardian, or a child seat is used at least one row from the front of
the coach. Children under the age of 3 years at the time of travel who do not have a compatible car seat can
travel on their parent/guardians lap, only on receipt of a disclaimer form being completed and signed by the
parent/guardian; this is done complete at their own risk. Parents are to remain seated with the seatbelt fastened
only to themselves, NOT around the child. Children between 3 and 12 years of age (Under 135cm/4 Foot 5 inches
tall) on date of travel must travel in a car seat or booster seat. These are compulsory, if a booster seat is used this
must be used in conjunction with the 3-point seat belt fitted to the coach seat. Children between 12 and 14 years
of age and over 135cm (4 foot 5 inches) tall, they MUST wear a seat belt fitted to the coach. Children over 14
years old are classed as adult passengers. Please note that all child car seats/booster seats used on the coach
must be provided by the parent/guardian of the infant/child. Hailstone Travel Ltd will store any child seats within
their vehicles or yard at the owner’s discretion but will take no responsibilities for damages. Hailstone Travel Ltd
are not required under the regulations to provide child seats or restraints.
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